Delivery & Returns:

UK Standard Delivery:

  • Cost: £4.00 (free for orders over £40).
  • Delivery Time: Delivered within 2-4 working days.
  • We only deliver within the UK.
  • Delivery Company: Delivered via Evri / Royal Mail / FedEx (signature may be required).
  • Delivery Tracking: Tracking details will be sent to the email address provided following the dispatch of your order.
  • Delivery time may change during peak / seasonal periods. Please check back for further details.
  • Please be noted that sometimes our order confirmation / order completion emails may be in your junk / spam folders.
  • If you have any questions with regards to your order, please contact: Forma House info@formahouse.co.uk or call +44(0)208 646 3883.

 

Returns:

  • We hope that you will be delighted with your order but should you wish to return your item(s) to us, it will be at your own cost. Prior to returning your item(s), please contact Forma House’s customer services team (within 14 days of receiving your order) at  info@formahouse.co.uk. They will provide you with your return instructions.
  • Please note that in the case of unwanted goods, the returned item(s) must be in an unused, resalable condition and in the original gift box packaging (if applicable). Please make sure the items are packaged securely to avoid any damage. When returning any goods we advise opting for a tracked service and to retain your proof of postage as we cannot be responsible for any goods lost or damaged in transit.
  • We are unable to exchange item(s).

In the unfortunate circumstances that any item(s) from your order arrives damaged, faulty or missing, please contact info@formahouse.co.uk as soon as possible (within 14 days of delivery) and a member of Forma House’s customer services team will provide further assistance.