We want to make things as easy as possible for you to get the information you need. If your question is not answered below, please email admin@keithbrymerjones.com.

How long will it take for my order to arrive?

Orders are delivered within 2-4 working days. Please see our Delivery & Returns page for full details.

Do you offer free delivery? 

Yes, we offer free delivery on orders over £40. A £4 delivery charge will be added to orders under £40. UK delivery only.

Do you offer express/next day delivery service?

No, unfortunately we only offer standard delivery as stated above.

Do you offer international delivery?

No, unfortunately we do not deliver outside of the UK at present.

Where is my order confirmation email?

Occasionally emails can find their way into your junk folder so it’s always worth checking there first. If you still cannot locate your order confirmation please contact admin@keithbrymerjones.com or info@formahouse.co.uk and we will resend.

Where is my order?

We aim to make deliveries within 2-4 working days. Once your order has been dispatched you will receive an email [from Forma House] with tracking details which will allow you to keep up to date with your delivery. If you have not received your order after 6 days since ordering, please contact Forma House.

I need help with my order

Should you have any questions regarding a new or existing order please contact the team at Forma House by email info@formahouse.co.uk or call +44 (0)208 646 3883.

I have changed my mind, can I return my order?

We hope that you will be delighted with your order but should you change your mind you may return the item(s) to us at your own cost. Please contact the customer service team (within 14 days of receiving your order) at info@formahouse.co.uk who will issue the relevant return instructions. Please see our Delivery & Returns page for full details. 

Where can I buy your product in store? 

Our products are stocked in various stores across the UK. Please contact Forma House for information on your nearest stockist. 

Who are Forma House? 

Forma House manage the distribution of our products in the UK. Once you have placed an order, our friends over at Forma House will fulfil and dispatch your order. If you have any questions regarding an order please contact Forma House.

I have broken my butter dish/storage jar/teapot lid/part of a set, can I buy a replacement?

Unfortunately we do not sell replacement lids.

Can I personalise a Keith Brymer Jones mug with my own wording?

Many apologies but we no longer provide this service. We will update the website if and when the service becomes available again. 

The finish of the stamped word/phrase on my Word Range mug looks slightly different to the image on your website, is this normal? 

Many parts of our manufacturing processes are executed by hand including the stamping and colouring of the chosen word or phrase. As a result, there will naturally be some minor variation in the positioning, colouring and clarity of each stamp. The hand finished elements in the process are very important to us and ensures each piece has the unique finish that we desire.

Are the ceramic products handmade by Keith?

The original prototypes are all handmade and designed by Keith on his potter’s wheel in his studio and then manufactured in China.

Why are your ceramics made in China?

Ceramic production from China dates back to the Neolithic age and is some of the best in the world. Over the centuries, the Chinese have refined their craft and offer incredible high quality materials and production techniques. We are proud to manufacture responsibly in China with a team of highly skilled full-time colleagues employed by our company. Click here to watch a fun video featuring Keith which shows the production journey of our ceramic pieces! Click here to read more about why Keith manufacturers his ceramic products in China.

Can I set up a trade account with MAKE International?

If you are interested in stocking Keith Brymer Jones or any other designer tableware collaboration in the MAKE International portfolio, please visit our Wholesale Enquiries page for more information.

Is it possible to receive a personalised message from Keith? 

Check out Keith’s Cameo page where you have the option to request a personalised message or video from Keith.

Does Keith offer private or group pottery lessons?

Due to Keith’s busy schedule he is currently unable to offer any pottery lessons. However, this is something he hopes to offer in the future. You can keep up to date with any upcoming events or workshops by signing up to our newsletter or keep an eye on his social media pages.

Does Keith accept commission requests?

It is not always possible for Keith to take on commissioned projects. However, should you have a request, please email admin@keithbrymerjones.com and a member of the team will be able to assist you.

What’s the best way to contact Keith if I want to conduct an interview, podcast or request personal appearances?

For any media related work, please email admin@keithbrymerjones.com and a member of our team will be able to assist you.